New York State's Ineptitude

We received an letter from the state indicating that we needed to register for a discount on taxes based on having incomes less than $500K (STAR exemption). It said that elderly need no do anything. Then it said we had to do something. So we called (518)457-2036, and the site gave out the wrong URL. Then we found the right URL, and this site was only marginally adept at gathering its data. And when we tried to enter my brother in law's data, it refused, claiming we had an open window doing the same thing, when in fact we didn't. What a pain. Almost as bad as the DMV